Shipping policy
Most purchases are shipped to arrive within 6-12 business days upon receipt of order. Our rates accurately reflect costs to package your order safely plus our shipping partners' charges. If you have questions about shipping fees, our Customer Care team is happy to help. Note that items ordered together may not arrive together. We ship to the United States only. Unfortunately, we cannot ship to PO or APO boxes at this time.
By choosing Express Ship service during checkout, we will expedite orders for in-stock items. Express Ship orders placed by 12 pm Pacific Time Monday through Thursday will arrive within 3 business days; orders placed by 12 pm Pacific Time Friday through Sunday will arrive the following Wednesday. Deliveries occur Monday through Friday. Rush service is not available for oversized items or out of stock items, and is not available for shipments to Hawaii, Alaska, US Territories, PO boxes or AFO/FPO addresses. Business days do not include holidays. We are not responsible for events outside of our control, including but not limited to weather-related delays, work stoppages or delays or other unexpected circumstances.
For shipments to Alaska and Hawaii, contact our Customer Care team. Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 12–14 business days. Please note that some oversized, heavy and flammable items cannot ship outside the continental US.
Unfortunately, we cannot ship to US territories or foreign countries.
Our apologies, but we cannot ship to PO or APO boxes at this time. All orders must be shipped to a physical address.
We make every effort to display the most current and accurate product inventory information. If for any reason an item is not available for immediate shipment, we will notify you directly.
Payment is charged to your credit card once your order is placed. Additional shipping surcharges may apply to some large or heavy items. In this case, our Customer Care team will contact you with options.
All prices are in US dollars and are subject to sales tax for residents of California in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. Lello Petrelo makes every effort to ensure the accuracy of our catalog and website. Omissions and errors are subject to correction.
How to Reach Us
We look forward to speaking with you! Email lello@lellopetrelo.com, or call our customer care team at 415 966-1897. Monday through Friday from 6 AM to 5 PM Pacific Time, Saturday and Sunday 6 AM to 4 PM Pacific Time.