Shipping policy

Shipping and Delivery Policy

Last updated: August 3, 2026

Lello.Store carefully prepares each order with particular attention to presentation, product protection, and the secure packaging of fragile gourmet goods.

This policy explains the shipping practices of Callegari 520 LLC, doing business as Lello.Store.

Where We Ship

Lello.Store currently ships within the fifty United States.

At this time, we do not ship:

  • Internationally
  • To United States territories
  • To APO, FPO, or DPO addresses

Orders must be submitted with a complete and valid delivery address.

Some products or shipping services may not be available for delivery to a post office box. When a physical address is required, Customer Care may contact you before the order can be shipped.

Order Processing

Most in-stock orders are prepared and transferred to the carrier within 3–5 business days after the order is placed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day.

Processing time is separate from carrier transit time. The delivery estimate shown by the carrier begins after the package has been accepted and scanned by the carrier.

Processing During Busy Periods

Processing may require additional time during:

  • Holidays
  • Promotional events
  • Periods of unusually high order volume
  • Severe weather
  • Carrier disruptions
  • Product launches
  • Limited-edition releases
  • Circumstances outside our reasonable control

If we determine that an order cannot be shipped within the timeframe represented at the time of purchase, we will contact the customer with updated information and, when applicable, the option to accept the delay or cancel the affected order for a refund.

Delivery Estimates

Delivery dates displayed at checkout, in order confirmations, or through carrier tracking are estimates unless expressly identified as guaranteed.

Carrier transit time depends on the destination, selected shipping service, weather, holidays, operational conditions, and other circumstances controlled by the carrier.

Lello.Store cannot guarantee a carrier’s estimated delivery date after the package has been transferred to the carrier. However, we will provide reasonable assistance when tracking indicates an unusual delay or possible loss.

Purchasing expedited shipping shortens the carrier’s expected transit time. It does not ordinarily reduce Lello.Store’s stated order-processing time unless an accelerated processing service is expressly offered and selected.

Shipping Charges

Available shipping methods and applicable charges are displayed during checkout before payment is completed.

Shipping charges may be based on:

  • Delivery address
  • Package weight and dimensions
  • Selected service level
  • Product type
  • Number of shipments required
  • Applicable promotional terms

Any free-shipping promotion is subject to the conditions stated with that offer and may exclude certain products, destinations, or expedited services.

Order Confirmation and Tracking

After placing an order, the customer will receive an order confirmation at the email address or telephone number provided during checkout.

A shipping confirmation with tracking information is ordinarily sent after the package has been transferred to the carrier.

Tracking may require up to 24–48 hours after shipment to display movement or an estimated delivery date.

An order-confirmation email confirms that we received the order. It does not necessarily mean that every product has completed final inventory verification or that the order has shipped.

Inventory Verification

Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order is submitted because of:

  • Simultaneous customer purchases
  • Inventory discrepancies
  • Product damage discovered during inspection
  • Supplier shortages
  • Import delays
  • Quality-control concerns

If an ordered product is unavailable, we may:

  • Contact the customer regarding a substitute
  • Remove and refund the unavailable product
  • Offer the customer the option to wait for restocking
  • Cancel and refund the affected portion of the order

We will not substitute a materially different product without the customer’s approval.

Preorders, Backorders and Products Awaiting Arrival

A product offered as a preorder, backorder, or advance purchase will display an anticipated shipping period on the product page or during checkout whenever reasonably available.

An anticipated date is an estimate and may change because of production, importation, customs, supplier, or transportation delays.

If the expected shipping timeframe changes materially, we will contact affected customers with updated information and any cancellation option required under applicable law.

Orders containing both immediately available and preorder or backordered products may be held until all products are available or divided into separate shipments at our discretion.

Split Shipments

An order may be shipped in more than one package because of:

  • Product size or weight
  • Fragility
  • Product availability
  • Packaging requirements
  • Carrier restrictions
  • Different fulfillment schedules

When an order is divided, the customer may receive more than one tracking number.

A customer will not ordinarily be charged additional shipping solely because Lello.Store decides to divide an order after purchase.

Address Accuracy

Customers are responsible for reviewing and providing a complete and accurate shipping address before submitting an order.

This includes:

  • Recipient’s full name
  • Street address
  • Apartment, suite, unit, or building number
  • City, state, and ZIP Code
  • Any delivery information reasonably required to locate the address

Contact lello@lello.store immediately if an address needs to be corrected.

We will make a reasonable effort to update the address, but changes cannot be guaranteed after an order has entered processing, been labeled, or been transferred to the carrier.

Lello.Store is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer. Additional shipping charges may apply when an order must be redirected, recovered, or reshipped.

Address correction requests are not confirmed until Lello.Store expressly acknowledges the change.

Returned-to-Sender Packages

A shipment may be returned to us because of:

  • An incorrect or incomplete address
  • An unclaimed package
  • Refusal of delivery
  • Repeated unsuccessful delivery attempts
  • Failure to provide required delivery information
  • Carrier determination that the address is undeliverable

Please contact Customer Care if tracking shows that a shipment is being returned.

Food, beverages, and other non-returnable products may not be eligible for reshipment or refund when they were returned because of an address error, refusal, or failure to receive the package.

When reshipment is possible, the customer may be responsible for the new shipping charge and any carrier fees associated with the return.

Fragile Products and Glass Containers

Many Lello.Store products are packaged in glass, ceramic, metal, or other materials requiring special handling.

We use protective packing materials selected to reduce the risk of breakage, leakage, and movement during transit. Despite these precautions, shipping damage may occasionally occur.

Please inspect the package promptly after delivery.

Do not consume or use any food product if:

  • The container is cracked or broken
  • The product is leaking
  • A lid, cap, vacuum seal, or protective seal appears compromised
  • There are signs of tampering
  • The package or product raises a reasonable safety concern

Damage, leakage, missing products, and visibly compromised seals should be reported in accordance with our Returns, Refunds & Order Issues Policy.

Please retain the product, shipping carton, packing materials, and shipping label until we complete our review.

Heat, Cold and Weather Conditions

Certain gourmet products may be affected by extreme heat, freezing temperatures, or extended exposure outdoors after delivery.

When appropriate, we may:

  • Adjust the shipping date
  • Avoid shipping immediately before a weekend or holiday
  • Select protective packaging
  • Recommend an expedited shipping method
  • Temporarily suspend shipment to a particular region

These measures reduce risk but cannot guarantee that a package will not be exposed to temperature changes while in transit or after delivery.

Customers should use tracking information to anticipate delivery and retrieve packages promptly.

Unless a product is expressly represented as requiring refrigerated shipping, ordinary temperature variation during transportation does not automatically mean that a shelf-stable product is unsafe or defective.

Do not consume any product that appears spoiled, swollen, leaking, improperly sealed, or otherwise compromised.

Delivered Packages

Carrier tracking marked “Delivered” means the carrier has recorded the shipment as delivered. It does not always identify the exact location where the carrier left the package.

When tracking shows delivered but the package cannot be located, please first:

  • Review the complete tracking information
  • Check porches, side doors, garages, mailrooms, parcel lockers, reception areas, and other protected locations
  • Ask household members, neighbors, building staff, or property management
  • Allow until the end of the delivery day, because some carrier scans may appear before final placement
  • Contact the carrier or local delivery office when appropriate

Then contact Lello.Store promptly at lello@lello.store with the order number and tracking number.

We will provide reasonable assistance, which may include reviewing tracking details or initiating a carrier inquiry.

A delivery scan does not automatically determine the final outcome of a claim. Each report is reviewed according to the available tracking information, delivery evidence, address accuracy, carrier response, order history, and surrounding circumstances.

Lost or Delayed Shipments

A package is not necessarily lost merely because tracking has paused or the estimated delivery date has passed.

Carrier investigations and missing-package searches may be subject to waiting periods established by the carrier.

Contact Customer Care when:

  • Tracking has not updated for an unusual period
  • The package has passed its expected delivery date
  • Tracking appears incorrect
  • The carrier reports a delivery exception
  • The shipment appears to be returning to sender
  • The carrier confirms that the package may be lost

When appropriate, Lello.Store may submit or assist with a carrier claim or search request.

Depending on the investigation and the availability of the products, an appropriate resolution may include replacement, refund, store credit accepted by the customer, or another reasonable remedy.

Stolen Packages

Customers are responsible for providing a delivery location where packages can be received securely.

Lello.Store is not automatically responsible for theft occurring after a carrier has completed delivery to the correct address. Nevertheless, we will review credible reports and provide reasonable assistance with carrier documentation when available.

Customers should report suspected package theft to the carrier, property management, and local law enforcement when appropriate.

Signature-required shipping or another secure-delivery service may be requested before ordering. Additional charges may apply, and availability is not guaranteed for every order or destination.

Refused Deliveries

Please do not refuse a delivery without first contacting Customer Care.

Refusing delivery does not automatically cancel an order or guarantee a refund. This is particularly important for food, beverages, and other products that cannot safely be returned to inventory.

Any refund eligibility will be determined under the Returns, Refunds & Order Issues Policy after considering the product type, condition, reason for refusal, shipping charges, and applicable law.

Shipping Damage

Shipping damage should be reported as promptly as possible and preferably within 48 hours after delivery.

Other missing-product, incorrect-product, or fulfillment concerns should be reported within seven calendar days after delivery.

Email lello@lello.store and include:

  • Full name
  • Order number
  • Tracking number
  • Description of the issue
  • Photographs of the affected product
  • Photographs of the outer and inner packaging
  • Photograph of the shipping label
  • Photographs of any breakage, leakage, seal, lot code, or date marking relevant to the claim

Do not discard damaged goods or packaging until Customer Care has reviewed the claim or confirmed that they may be discarded.

Order Cancellations

Contact us immediately to request a cancellation.

We will make a reasonable effort to accommodate the request, but cancellation cannot be guaranteed after an order has entered processing, been packed, labeled, or transferred to a carrier.

An order is not canceled until Lello.Store confirms the cancellation.

Orders already shipped cannot be recalled or canceled and remain subject to the applicable returns policy.

Contact Customer Care

For shipping questions or assistance with an order:

Email: lello@lello.store
Telephone: 415-342-5522

Please include your order number in all communications.

Callegari 520 LLC
Doing business as Lello.Store
Newburgh, Indiana, United States